2017 INFINITI Hospitality Service Experience VILT #3
Questions marked with an * are required
 
 
* Please select the date you completed this session:
MonthDayYear
  
 
 
 
* Please select the state in which your dealership is located:
 
 
 
What is your role in the Dealership?
 
Service Consultant
 
Service Manager
 
Sales Consultant
 
Sales Manager
 
Finance Manager
 
Client Loyalty Manager
 
Other
 
 
 
 
How long have you been with an INFINITI dealership in any capacity?
 
0 - 6 months
 
7 - 12 months
 
1 - 2 years
 
3 - 5 years
 
More than 5 years
 
 
Technology:
1- Strongly Disagree 2- Disagree 3- Sometimes Disagree/Agree 4- Agree 5- Strongly Agree
It was easy to login to the webcast.
The webcast was easy to navigate.
 
 
Content:
1- Strongly Disagree 2- Disagree 3- Sometimes Disagree/Agree 4- Agree 5- Strongly Agree
The content of this webcast was easy to understand.
The length of the training was good for the content presented.
I understand the ever-expanding role client experience plays in the short-term and long-term success of premium brands.
I understand the INFINITI Hospitality Initiative and the critical role it plays in elevating and differentiating the INFINITI client experience.
I understand how how the six Hospitality Standards align with premium customer expectations.
 
 
Facilitator:
1- Strongly Disagree 2- Disagree 3- Sometimes Disagree/Agree 4- Agree 5- Strongly Agree
The facilitator was knowledgeable about the topic presented.
The facilitator engaged the audience.
The facilitator was able to address questions or concerns about the topic.
 
 
 
On a scale of 0 to 10, where 0 is low and 10 is high, how much of the knowledge and skills from this training will you use in your job?
«LowHigh»
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On a scale of 0-10, where 0 is low and 10 is high, please rate the overall effectiveness of the training you received.
«LowHigh»
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Please share any additional comments you may have regarding the training.
   
 

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